Tuesday, April 21, 2020

Service Quality in Management

Service quality refers to the outcome of a certain service relative to expected performance. Service quality determines the impact that an organization has on its customers. In addition, it determines its economic competitiveness in the market. High competition in the global markets has prompted organizations to focus on providing service of high quality to their customers.Advertising We will write a custom essay sample on Service Quality in Management specifically for you for only $16.05 $11/page Learn More Organizations are always in search for different ways that can help them to gain competitive advantage over their competitors. Service quality management is one of the strategies that many companies are employing today in order to deal with the challenges of deregulation and high competitiveness. There are several reasons that render management of service quality important. Quality of service is one of the ways used to gain customer loyalty, sustain growth and earnings, and counter global competition. Offering services of high quality is necessary because it wins customer loyalty, which is an important aspect of growth for any business. Moreover, providing quality service contributes significantly to retention of customers by a company. Low quality of service leads to customer defection, which results in decline in earnings and renders a company incapable of competing effectively. Customers use aspects such as reliability, performance, competence and durability to determine the quality of service provided by a company. Service quality has several dimensions that managers should incorporate in their management system. These include reliability, responsiveness, access, courtesy, competence, credibility, communication, and understanding. In order for employees to offer quality service, they should offer services accurately and in a dependable manner, be ready to offer prompt services when needed, possess adequate knowledge to enab le them to offer certain services, and should be readily accessible to customers. Managers should ensure that employees are polite, considerate, and friendly to customers. Customers evaluate the quality of service according to how they are treated and the level of satisfaction of their needs. In addition, quality service can be provided by inculcating the ideals of honesty, trust, and responsibility in employees. It is important for employees to know and understand the needs of customers in order to be able to satisfy them fully.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Providing high quality service involves satisfying the needs of a customer fully, and at times exceeding a customer’s expectations on service delivery. A company’s management can use several ways to improve service quality and ensure that customers are fully satisfied. Managers should design their servic es with the aid of their customers, promote teamwork in order to encourage improvement of service quality, and set service quality as one of the organization’s goal. In addition, employee training on customer satisfaction and service quality is important. Training helps employees to learn the important aspects of offering quality service. Customer satisfaction is an important feature of ensuring high quality service. Therefore, managers should obtain feedback from customers on their evaluation of the quality of service and use the feedback to develop strategies that facilitate improvement of their service. Managers determine the quality of service immensely since they set the expected standards of service delivery that are followed by employees. In setting these standards, it is necessary for them to involve customers and employees. Methods that managers could use to improve service quality include guaranteeing, statistical process control and active involvement of customers. Moreover, service quality improves customer satisfaction and increases an organization’s earnings. Therefore, customer involvement in evaluating the quality of service is important. This essay on Service Quality in Management was written and submitted by user Seamus Beck to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Thursday, April 16, 2020

Reviewing IELTS Task and Opinion Essay Samples

Reviewing IELTS Task and Opinion Essay SamplesIn this article, we look at the IELTS task and opinion essay samples that you can use for review. These are some of the main topics that will be covered in your IELTS course and can help you get prepared for the test. With this information, you should have a good understanding of where you need to focus and how you can prepare. So let's take a look at some sample essays.When preparing for a TOEIC test, you need to familiarize yourself with some key points. They are in the form of three words that will be present on most of the question types. Once you have learned this, you will have a very good chance of passing the TOEIC exam. However, that is not all there is to learn when it comes to this topic. There are also a number of other topics that you should be familiar with in order to pass.First of all, it will help if you know what type of topic you are up against and the type of one that you are trying to answer. This helps you to know wh at type of material you should expect and what type of material you need to avoid. This knowledge should also be applied to the word limits of the paper. Do not try to overload yourself because this will only result in a poor performance. As with any other subject, it will be important to keep your writing simple.In IELTS task and opinion essay samples, you will also need to learn how to decide between writing and essay based on grammar. In most cases, you will be able to answer the entire question from your own research as it will be very simple. However, you need to ensure that your final answer has been written correctly and is free from grammatical errors.You will also find some examples of the types of materials that you will be given in IELTS task and opinion essay samples. This will help you make sure that your material matches the type of one that you will receive. Remember that this is an exam and you will need to be prepared in a number of different ways.When you are revie wing the IELTS task and opinion essay samples, it will help to compare them with each other. This will help you to see what kinds of things you can include in your paper and which ones you will be excluded from. In the end, you will be able to give your best in terms of writing skills.Originality is something that everyone needs to have in order to succeed. However, being original can be difficult for some people. With the IELTS task and opinion essay samples, you will be able to see how well you can do when it comes to originality. This will help you see whether or not you can write interesting, interesting material. It can also help you see what you should avoid when writing original materials.The truth is that these are all topics that you need to know about when reviewing the IELTS task and opinion essay samples. However, it will be important for you to review all of them carefully. This will allow you to gain a better understanding of the topics that you need to know about. Rem ember that once you have prepared for an exam like this, you will need to practice regularly in order to achieve a better score.